The Role of Training in Moderating the Impact of Workload and Competence on Employee Effectiveness: A Study at PT PLN (Persero) UID North Sumatra
Keywords:
Training; Workload; Competence; Employee Effectiveness; ModerationAbstract
This study aims to analyze the role of training in moderating the influence of workload and competence on employee effectiveness at PT PLN (Persero) UID North Sumatra. With the increasing complexity of job demands, it's important to understand how training can help employees cope with high workloads and improve their competencies. The method used is a quantitative approach with a survey design. Data was collected through a questionnaire that was distributed to 150 employees selected by purposive sampling. The questionnaire includes questions regarding workload, competencies, employee effectiveness, and training received. Data analysis was performed using multiple linear regression to identify relationships between variables, as well as moderation analysis to evaluate the role of training. The results show that workload has a negative effect on employee effectiveness, while competence has a significant positive influence. In addition, training acts as a moderation variable that strengthens the relationship between competence and effectiveness, but does not moderate the influence of workload on effectiveness. These findings emphasize the importance of PT PLN (Persero) UID North Sumatra management to manage workload effectively and provide relevant training to improve employee competence and effectiveness. This research is expected to contribute to the development of human resource policies in companies.
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