Employee Perception of Performance, Quality Of Human Resources, And Workload With an Emphasis on The Role of K3: A Case Study at PT. PLN (Persero) ULP Balige

Abstract

This research aims to explore employee perceptions regarding performance, quality of human resources (HR), and workload, as well as how the role of occupational health and safety (K3) contributes to supporting the achievement of employee performance at PT. PLN (Persero) ULP Balige. The approach used is a qualitative approach with a case study method, where data is collected through in-depth interviews, direct observation, and documentation. The results of the study show that the quality of human resources which includes technical competence, discipline, and work attitude has a great influence on employee performance. However, high and uneven workloads are often an obstacle to achieving operational targets. In this context, the implementation of the K3 program has a strategic role as a supporting factor, both in terms of job protection and improving work comfort and safety. These findings indicate that the synergy between human resource quality, workload management, and the implementation of K3 is very important in creating optimal employee performance. This study recommends increasing human resource training, periodic workload evaluation, and strengthening the K3 culture in all work units.