The Meaning of Employee Engagement in The Perspective of Employees: An Explorationo The Role of Emotional Intelligence, Employee Well-Being, and Rewards at PT. PLN (Persero) ULP Tarutung

Abstract

This study aims to explore the meaning of employee engagement from an employee perspective and understand how the role of emotional intelligence, employee well-being programs, and rewards contribute to employee attachment in the work environment of PT. PLN (Persero) ULP Tarutung. A qualitative approach with phenomenological study methods is used to explore the subjective experiences of employees in their daily lives. Data was obtained through in-depth interviews with a number of purposively selected informants from various work units. The results of the study show that employee engagement is not only interpreted as involvement in work, but also as a form of strong emotional connection to the organization. Emotional intelligence plays an important role in helping employees manage work pressure, maintain effective communication, and strengthen a sense of belonging. Meanwhile, employee well-being programs, which include psychological support, health, and work-life balance, create working conditions that support attachment. Rewards, both financial and non-financial, are seen as a form of recognition that motivates and fosters loyalty. This study concludes that employee attachment is formed through the interaction between the emotional aspects, well-being, and appreciation received in the workplace. The implications of this study show the need for a more holistic and human-centered management approach to build sustainable engagement in organizations.