The Role of Work Discipline in Mediating the Impact of Competence on Employee Performance at PT PLN (Persero) Customer Service Unit in Pematangsiantar

Authors

  • Posma Julyarto Sihombing Universitas Pembangunan Panca Budi Author
  • Mesra B Universitas Pembangunan Panca Budi Author
  • Muhammad Isa Indrawan Universitas Pembangunan Panca Budi Author
  • Kiki Farida Ferine Universitas Pembangunan Panca Budi Author

Keywords:

Compatance, Dicipline, Performance

Abstract

This study aims to analyze the effect of competence and rewards on employee performance with work discipline as an intervening variable at PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan Pematangsiantar. The background of this research is based on the importance of employee performance in achieving the company’s performance targets, particularly in providing the best service to customers through improving competence, giving rewards, and enhancing employee work discipline. This research employs a quantitative approach with a population of 80 meter-reading employees working at PT PLN (Persero) UP3 Pematangsiantar, determined as a saturated sample. Data analysis was carried out using Partial Least Square (PLS) through SmartPLS.

References

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Published

03-03-2025

Issue

Vol. 2 (2025): 2nd ICANEAT

Section

Articles

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Copyright (c) 2025 Posma Julyarto Sihombing, Mesra B, Muhammad Isa Indrawan, Kiki Farida Ferine (Author)

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